FAQs
Everything you
need to know
Find answers to common questions about apartments, amenities, leasing and life at The Octagon, helping you make your move with confidence.
What types of apartments are available?
The Octagon offers a collection of one, two and three-bedroom apartments across 45 residential floors, each designed to maximise light, space and outlook through its distinctive octagonal form.
Are apartments furnished?
Yes. All one and two-bedroom homes, along with the majority of our three-bedroom apartments, are furnished with carefully selected BoConcept furniture, complemented by modern flooring, integrated appliances and contemporary finishes. We also have a small number of unfurnished apartments for those that would prefer to bring their own.
Can I personalise my apartment?
Residents are welcome to make their apartment feel like home. Any permanent alterations should be discussed with the management team in advance.
Are apartments suitable for sharers?
All of our two- bedroom apartments have two bedrooms and two bathrooms, making them perfect for sharers. The leasing team can advise on available layouts.
Are pets allowed?
Yes, pets are welcome subject to approval and tenancy terms. Please contact the leasing team for full details.
What lease lengths are available?
Flexible tenancy options are available. The leasing team will guide you through current availability and terms.
Is a deposit required?
Yes. A tenancy deposit is required and will be protected in accordance with UK regulations. We also offer Reposit, a zero deposit scheme.
Are bills included in the rent?
Utilities and council tax are typically billed separately unless otherwise specified within your tenancy agreement. Broadband and wi-fi access is included within the rent.
Who is the energy provider for the apartments?
Upon move in your electricity provider will be OVO Energy. However, residents are welcome to explore their own options and change to an alternative provider if they wish.
Who is the wifi provider?
The building’s wifi is provided by Hyperoptic.
What are the council tax bands?
Our one-bedroom apartments are Council Tax Band C and E.
Two-bedroom apartments are Council Tax Band E.
The three-bedroom apartments are Council Tax Band F.
What are the EPC Ratings?
All of our apartments boast an EPC rating of B.
How do I pay rent?
Rent payments are made securely via bank transfer or approved payment systems arranged during onboarding.
Can I renew my tenancy?
We would love you to stay with us long term. As resident rights in the UK are changing, please speak to a member of our team for up-to-date information on how to extend the length of your tenancy.
Is there a referencing process?
Yes. Standard referencing checks are completed prior to move-in, using Homeppl.
How do I arrange a viewing?
Viewings can be booked online or directly with the leasing team. Virtual tours are also available for One bedroom, Two bedroom and Three Bedroom apartments.
When can I move in?
Move-in dates depend on apartment availability. The leasing team will confirm timelines during the booking process.
Is there assistance on move-in day?
Yes. The on-site team supports arrivals and helps ensure a smooth move-in experience.
Is there an on-site management team?
Yes. A dedicated on-site team manages the building, 24 hours a day, supporting residents with resident services and events, maintenance, parcel handling and general assistance.
How do I report maintenance issues?
Maintenance requests can be submitted directly to the management team through the resident app and online portal for prompt resolution.
Is there 24-hour support?
On-site management operates 24 hours day through our friendly concierge team.
Is parcel storage available?
Yes. Our secure parcel storage allows deliveries to be safely received when you are not at home. This service is managed by ParcelSafePlace.
What resident amenities are included?
Residents benefit from access to:
- Hi-tech gym and fitness suite
- Resident lounge
- Private dining suite
- Co-working spaces
- Meeting rooms
- Guest suite for visitors
- Secure cycle storage
Are amenities included in rent?
Core amenity access is included for residents as part of living at The Octagon, including a gym and fitness suite, co-working spaces and a private dining room.
Who is my landlord?
The Octagon is a build-to-rent property developed and owned by City Developments Limited.
Can residents host guests?
Yes, your Tenancy Agreement allows guests to stay with you, as long as you are allowing them access to your apartment yourself. As a perk of living at The Octagon, we also have luxury Guest Suites available, for exclusive use of our residents’ friends and family.
How well connected is The Octagon?
Located within Paradise, The Octagon sits at the heart of the city centre. The nearby Town Hall has a dedicated Metro stop, while local bus networks operate close to the building. Birmingham’s two mainline railway stations are less than ten minutes’ walk away, providing direct routes to the wider UK, as well as excellent links to Birmingham Airport.
Is cycle storage available?
Yes. Secure resident cycle storage is provided.
Is parking available?
Parking options are available nearby. The Octagon’s central location supports convenient car-free living.
Are resident events organised?
Yes. Residents benefit from a year-round programme of social, cultural and wellbeing events designed to enhance life within the building.
Is the building professionally managed?
Yes. The Octagon is professionally operated with on-site management ensuring consistent standards across the building.
Is the building secure?
Yes. The Octagon features controlled access systems and professional 24-hour on-site management to ensure resident safety and peace of mind. The building also benefits from the security network provided by the Paradise estate.
Are there fire safety measures in place?
The building has been designed and operates in accordance with current UK safety regulations.
